Bojangles Has Made A Big Mistake With Their Drive-Thrus
“Bo-Linda does not have a southern accent, making her feel like a distinctly foreign entity.”
What happened
Bojangles put an AI ordering voice called Bo-Linda in its drive-thrus, and customers at the Southern chicken chain say it can't understand Southern accents. The writer says her own order took four or five rounds with the bot before an employee got on the intercom and took it.