Passenger Shares Delta's "Warm, Empathetic" Apology—With The AI Notes Still Attached
“Someone clearly used AI to write the reply, then pasted the introduction along with the answer.”
What happened
A Delta frequent flyer complained about customer service and got an apology email that began, "Here's a more polished and professional version with a warm, empathetic tone:". The passenger shared it on Reddit.
Read it at View from the Wing ↗