DoorDash customer says chatbot offered a full refund, then denied one after canceling order
“it said I could get a full refund if I cancelled my order.”
What happened
A DoorDash customer posted on Reddit that a support chatbot told them they would get a full refund if they canceled a late order, then canceled it and said it was not eligible for a refund. The poster says they ended up with neither the food nor the money; the thread's main advice was to ask for a human straight away.