Mamdani admin wants to fine companies for bad AI customer service
“They’re meant to eliminate “doom loops,” when customers are bounced from menu to menu to get substantive help.”
What happened
New York City's consumer protection department has proposed rules requiring companies to say up front when customers are talking to an automated system and to offer a one-step way to reach a human, no justification required. Companies that don't would face fines of $525 to $3,500.