Orland Park residents say village chatbot won't connect them

What happened

Two residents of Orland Park, Illinois, told the village board that Humphrey, the AI chatbot now answering the village's main phone number, kept promising to connect them to a person and never did. One said she called four times; the other said a question about the Pumpkin Party ended with a trip to Village Hall. The mayor promised a follow-up by a human.